Shipping Policy

Shipping Destinations

  • United States and U.S. territories
  • P.O. Boxes
  • All US Military bases (APO/FPO)
  • Puerto Rico
  • Guam
  • U.S. Virgin Islands
Note: Lady Vibez does not ship to customers outside the United States at this time.

Delivery Times

U.S. Products

2-5 Business Days

Imported Products

5-10 Business Days

Order Tracking

All orders include tracking numbers, automatically sent to your provided email address. You'll receive:

  • Order confirmation email
  • Shipping confirmation with tracking number

Payment Methods

Visa
MasterCard
Maestro
American Express
Apple Pay
Diners Club
Discover
JCB
Google Pay
🔒 Our payment methods are completely encrypted and private

Order Cancellation

You have 15 minutes after placing your order to request cancellation. After this window, orders enter our automated processing system and typically cannot be modified or cancelled.

Refunds & Exchanges

  • Refunds available for defective products on arrival
  • 7-day window to file for refund due to damaged merchandise
  • Choose between store credit or free replacement of the same item

Taxes & Duties

International taxes, duties, and customs fees are the responsibility of the customer. For defective product returns, Lady Vibez will cover duties and shipping fees once the defect is verified.

Shipping speed is one of our top priorities. We will only expand shipping to other regions when we can guarantee consistent shipping times.