Returns Policy

By placing an order on our website, you're agreeing to the following terms:

Return and Refund Policies
The Company does not accept returns or refunds on any products once the product is delivered to the carrier.
If a product or service offered on the Company Sites is not as described, you may return the item, as specified in Terms of Purchase.
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To request for a replacement, buyers are requested to provide photographic evidence of the product's deviation from the Terms of Purchase To customercare@ladyvibez.com
Requests for a replacement must be sent within 7 days of receiving the item.
If the case is deemed valid, we will cover the related cost to deliver a replacement.
*Please also include your invoice number/order number for us to match up your order in the system
Order Cancellation Refund - Customers are entitled to a refund if they contact us within 15 minutes of making their purchase, and their order hasn't yet been dispatched.
If you are approved, then your refund will be processed, and credit will automatically be applied to your original method of payment, within a certain amount of days. 
Late or missing refunds (if applicable):
If you haven’t received a refund yet, these are the steps you can take to check it out:
Please check your bank balance again, transactions may have been delayed.
Contact your credit card company, it may take some time before your refund is officially posted, as it may take up to 3-5 business days for them to process the credit.
Next contact your bank. There is often some processing time before a refund is posted.
Please contact us at customercare@ladyvibez.com should you have further questions.

Lady Vibez will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind. There are no refunds or exchanges for gift cards under any circumstances.

Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.
With limited exceptions, valid returns are refunded in the form of store credit. Damaged/defective items will be subject to an exchange if in stock.
All store credit, refunds, and/or exchanges that are due will be issued within 5-7 business days after the return is processed.
All final sale items are marked as such and cannot be returned for store credit.
If it is a split package order, it will start from the time of the final package delivery date and time.
Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
Shipping and handling charges are non-refundable.
Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
Please allow Lady Vibez 5-7 business days from the day we receive the returned package to process.
Lady Vibez will email you after return has been processed to confirm what has been done.
Final sale and non-returnable categories:
  • Beauty
  • Bodysuits
  • Face masks
  • Intimates/Lingerie
  • Swimwear
  • Accessories (Sunglasses, Hats, Scarves, Belts)
  • Jewelry
  • Shoes
  • Bags
*Subject to Change. Lady Vibez may at any time in its sole discretion change the rules set forth above.

Processing time is 5-7 business days after we receive the return.
To help expedite the processing of returns, please follow these instructions:
  1. All items returned must be new, unworn, and in original clear garment bag with SKU sticker and tags.
  2. Send return back within 7 business days of this submission to:
Returns Department
17300 Railroad Street, Unit D
City of Industry, CA 91748 

Please note, the return may be subject to a 20% restocking fee or declined if the above criteria are not met.

Once a return is processed, Lady Vibez will reach out via email to confirm.
Contact us at customercare@ladyvibez.com to initiate a return.